All Collections
KfW Student Loan
Proofs for the Student Loan
Smooth Process: How to Upload Documents for the KfW Student Loan
Smooth Process: How to Upload Documents for the KfW Student Loan

Need help with the document upload? Discover accepted formats, convert photos to PDF, and troubleshoot issues. Apply with ease!

Manuel avatar
Written by Manuel
Updated over a week ago

KfW Student Loan Document Upload: Troubleshooting Guide and Supported Formats

In the pursuit of higher education, securing financial support can be a crucial aspect for many students. The "KfW-Studienkredit", offered by KfW (Kreditanstalt für Wiederaufbau), provides a valuable opportunity for students to fund their studies. However, sometimes, the process of uploading required documents can present challenges. In this comprehensive guide, we'll walk you through the supported formats for document uploads and provide effective solutions to ensure a smooth and hassle-free process.

Understanding Document Upload Issues

If you encounter difficulties while uploading your documents, it's essential to address the root causes before proceeding with the application process. First and foremost, you need to make sure your document has the correct format and file size: Verify that your document is saved in one of the supported formats and that it doesn't exceed the 5 MB size limit.

Supported Document Formats

KfW accepts the following file formats for document uploads:

  • PDF (.pdf)

  • JPEG (.jpeg)

  • PNG (.png)

While JPEG and PNG formats are supported, we strongly advise using PDF whenever possible. Converting your documents to PDF is a straightforward process that offers numerous advantages, including higher-quality files and the ability to combine multiple pages into a single document.

Converting Photos to PDF

If you have images of documents that need to be submitted, it's beneficial to convert them into a PDF format. This way, you can merge all the images into one cohesive file, saving both time and storage space. To convert photos to PDF, you can utilize various online tools available for this purpose.

For a user-friendly and efficient experience, consider using the Scanbot app on your smartphone. This application allows you to scan multiple pages swiftly and create PDFs with ease.


If you are using an iPhone and your photos are initially saved in the HEIC format, kindly convert them to one of the supported formats (PDF, JPEG, or PNG) before uploading.

No Scanner? No Problem!

The application process for the KfW student loan does not require you to have a physical scanner. Instead, you can utilize the Scanbot app on your smartphone to efficiently scan and convert your documents. This feature ensures convenience and accessibility, allowing you to proceed with your application effortlessly.

Word Documents can't be Accepted

It's essential to note that Word documents in the .docx format cannot be accepted for document uploads. However, converting your Word documents to PDF is a straightforward solution. Follow these simple steps in Microsoft Word to save your files in the supported PDF format:

  1. Click on "Save As" from the File menu.

  2. Choose the PDF file format (".pdf") from the available options.

  3. Save the document to your desired location.

With your Word document now converted to PDF, you can confidently proceed with the upload process.

Troubleshooting Tips

Should you encounter difficulties during the document upload process, follow these troubleshooting tips to resolve any issues:

  1. Reload the Page: If you encounter an error or an incomplete upload, try refreshing the page and attempting the upload again.

  2. Use Google Chrome: For optimal compatibility, we recommend using Google Chrome as your browser for document uploads. Alternative browsers may cause compatibility issues.

  3. Seek Assistance: If the problem persists despite your best efforts, our dedicated support team is available via chat to provide prompt and efficient assistance.

Did this answer your question?