Your Account, Your Settings: How to make Adjustments and Optimize Your User Experience.
Changing Your Email or Password
If you wish to update your email address or set a new password, follow these simple steps:
Log in to your account and navigate to the account settings ("Einstellungen").
Locate the "E-Mail-Adresse ändern" or "Neues Passwort festlegen" option, depending on the change you wish to make.
Click on the respective option and enter your desired new email or password.
Save the changes and confirm your new email or password.
Please note that if you are currently using an email address with the domain "@t-online," you may encounter issues with receiving confirmation emails or password resets. We recommend changing your email address to avoid any potential problems.
This is what the options will look like in your settings menu:
Deleting Your Account
Should you decide to leave us, we respect your choice. Deleting your account is a straightforward process. Here's how you can do it:
Look for the option to delete your account located at the bottom of the settings page ("Konto löschen").
Follow the instructions provided to initiate the account deletion process by emailing us.
We will inform you via email once the deletion has been completed.
Before proceeding with account deletion, please ensure that you have considered all alternatives. For example, a deletion is not required if you want to update your personal details or the application. Instead, please refer to this article for more details on how to update your information.
If you have any concerns or encounter any difficulties during this process, our support team is always here to assist you.
We understand that receiving regular updates is vital for staying informed about financing your studies. However, we also recognize that sometimes you may need a break from notifications. We offer you the ability to easily manage your notification preferences.
Disabling Email Notifications
To temporarily pause email notifications, please follow these steps:
Locate the last email you received from us.
At the bottom of the email, you will find the option to unsubscribe ("Abmelden")
Alternatively, you can update the option within your settings:
Locate the option "E-Mail Erinnerungen" and choose "Erinnerungen abschalten" to disable the notifications.
WhatsApp and Offers/Suggestions Notifications
Apart from email notifications, we also provide reminders and offers/suggestions through other channels such as WhatsApp. If you wish to manage these notifications, please follow these steps:
Look for the specific notification options related to WhatsApp and offers/suggestions.
Enable or disable these notifications as desired.
Save your changes to update your preferences.
This is what the mentioned options look like: